Refund & Delivery

1.1 Production timelines

1.2 Shipping charges

• Free shipping on all orders above ₹599
• Orders below ₹599 incur a nominal shipping charge shown at checkout
• Priority service adds ₹100 for faster production & dispatch

1.3 Shipping partners

We work with multiple courier partners across India for reliable Pan-India delivery. The courier assigned to your order depends on serviceability of your pincode and shipment size.

1.4 Delivery time

Once dispatched, courier transit typically takes 2–7 business days depending on location. Stuffify isn't responsible for delays caused by couriers, weather, public holidays, lockdowns, or other factors beyond our control.

1.5 Order tracking

Once your order is dispatched, you'll get a tracking link by email. You can also track anytime on our Track Order page using your Order ID and email.

2.1 Eligibility for refund

No refunds for:

• Change of mind after order placement
• Minor variations in color, finish, or texture (inherent to 3D printing)
• Delays caused by courier partners
• Custom or personalized orders (unless damaged in transit)
• Damage caused by mishandling after delivery

2.2 Damage claim process

1. 1

   Record an unboxing video

   A single continuous shot showing the sealed package, the unboxing, and the visible damage.

2. 2

   Raise the claim within 24 hours of delivery

   Email support@stuffify.in with your Order ID (STF-#####), the unboxing video, and clear photos of the damage.

3. 3

   Late or video-less claims won't be entertained

   Claims after 24 hours of delivery, or without an unboxing video, are not eligible.

2.3 Refund decision

All refund and replacement decisions are at the sole discretion of Stuffify, based on the evidence provided. We reserve the right to approve, partially approve, or decline any claim, request additional evidence, or offer alternative resolutions (e.g. partial refund, store credit).

2.4 Refund method (upon approval)

• Full refund — credited back to your original payment method
• Replacement — we reproduce and ship at no extra cost

2.5 Refund timeline

• Approved refunds are processed within 7–10 business days
• Actual credit in your account depends on your bank or payment provider
• Replacements follow standard production and shipping timelines

If your order isn't delivered due to incorrect/incomplete address, customer unavailability (after 3 attempts by courier), or refusal to accept the package, Stuffify won't be liable for a refund. Reshipment, if requested, will be charged at the customer's expense.